FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship to?
We ship to Switzerland and selected European countries.

2. What are the delivery times?
Processing time: 1–2 business days
Estimated delivery time: 7–16 business days

3. How can I track my order?
Once your order has been shipped, you will receive a tracking number by email.

4. What is your return policy?
You can return your order within 14 days after receiving it. Items must be unused
and in their original condition.

5. Who pays for return shipping?
If the product is defective or incorrect, we cover the return costs.
If you change your mind, return shipping costs are the responsibility of the customer.

6. How do I request a return?
Please contact us via email with your order number and reason for return.

7. How long does a refund take?
Refunds are processed within 5–10 business days after the return is approved.

8. How can I contact customer support?
You can reach us via email at solaremode@hotmail.com.